Enervia customer service

Email is the fastest route and gives us your order history in one place, since it is linked to the order confirmation you receive at checkout. We answer Monday to Friday, 9am to 5pm UK time, usually within one working day, and slightly longer over bank holidays.

We do not currently offer telephone support, mainly so that every query has a clear written record for both sides — useful if you need to refer back to a refund confirmation or a delivery update later.

Most delivery queries resolve themselves once tracking updates or a neighbour hands over a parcel, so this quick check often saves you waiting for a reply. If it has been longer than that with no movement, email us with the order number and we will chase it or send a replacement.

If your order has not yet been dispatched, email us straight away and we can usually cancel it before it leaves the warehouse. If it has already been delivered and you have decided Enervia is not for you, you have 60 days from delivery to request a refund — just include your order number and the name it was placed under.

We do not need unopened bottles returned before issuing a refund in most cases, and we will confirm the small print by email when you get in touch, since it can vary slightly depending on the bundle ordered.