The Enervia 60-day money-back guarantee

The guarantee is a straightforward promise: if you buy Enervia direct from getenervia.co.uk and decide, for any reason, that it is not for you, you can ask for your money back within 60 days of the delivery date shown on your tracking. That covers all three bundle sizes — one, three or six bottles — and it makes no difference whether you have taken every capsule, half a bottle, or none at all.

It is deliberately longer than the 30 days a single bottle lasts, because we think a fair trial of a daily supplement needs more than a few weeks. It is also deliberately longer than the standard 14-day statutory cooling-off period, for the same reason — most people cannot honestly judge a supplement like this in two weeks.

The clock starts on the day the parcel is marked delivered, which you can check against the tracking link in your dispatch email — not the day you placed the order or the day payment was taken. If delivery was delayed for any reason, that delay works in your favour, since it simply moves the 60-day window later.

You do not need any capsules left, and you do not need the bottle to be unopened. In practice, the only way to know whether Enervia suits you is to actually take it, so a guarantee that only covered sealed, untouched bottles would not be much of a guarantee at all. Claim after finishing all six bottles of a bundle if that is genuinely when you decided — the timing that matters is the 60 days, not how much product remains.

That is the whole process from your side. There is no phone queue, no online claims portal, no restocking fee, and nobody asking you to justify the decision in detail. 'This wasn't right for me' is a perfectly sufficient reason.

We issue the refund to your original card as soon as your claim is confirmed by email — we do not wait for unopened bottles to arrive back with us before starting that. From there, most UK banks and card providers show the funds within 5 to 10 working days, though it can occasionally take a little longer depending on your bank's own processing times. If it has been more than 10 working days with nothing showing, email us and we can send confirmation of the refund reference for your bank.

This guarantee is something we choose to offer on top of the law, and it does not reduce any right you already have as a UK consumer. Under the Consumer Contracts Regulations, most online orders can be cancelled within 14 days of delivery for a full refund, generally without needing to give a reason, though items that have been used beyond checking them may be subject to a deduction under that particular right.

The Consumer Rights Act 2015 separately covers goods that are faulty, not as described, or not fit for purpose, and gives you rights to a repair, replacement or refund regardless of any guarantee a seller offers voluntarily. In short: our 60-day guarantee is broader and more generous in most everyday situations, but if you would ever prefer to rely on your statutory rights instead, you are free to, and Citizens Advice sets out exactly how those work.

A genuine money-back guarantee and a 'free trial' offer are not the same thing, even though marketing sometimes blurs the two. With our guarantee, you pay the advertised price once, you know exactly what you have spent, and you can ask for it back within 60 days. Nothing is charged again automatically.

Free-trial models common elsewhere in this category typically take a small postage payment upfront, store your card details, and then charge the full price automatically after a short window — sometimes as little as 14 days — unless you cancel in time. Enervia does not work that way. There is no trial, no stored recurring billing, and nothing to remember to cancel.

If you paid by credit card, Section 75 of the Consumer Credit Act can give you an equal right of claim against the card provider for purchases between £100 and £30,000 if something goes wrong — though for most Enervia orders under £100, this route will not apply and our guarantee is the quicker option regardless.

If you paid by debit card, or a credit card purchase falls outside Section 75, chargeback is a scheme your bank runs (not a legal right) that can sometimes help if a retailer has gone unresponsive. In practice, for a direct Enervia order the fastest and simplest route is always to email us first — most claims are resolved by us well before a card dispute would even need to be raised.