Enervia reviews: how to read them properly

We are a young brand selling direct, and we would rather be straight with you than inflate a number. So there is no average, no review count and no named quotes on this site yet. What our reviews page gives you instead is a summary of the feedback that actually reaches our support team, including the complaints.

As verified purchase feedback builds up we will publish it with the bundle bought and how long the person had been taking it, because those two details are what make a supplement review worth reading at all.

Fake reviews are not a small problem in the supplement industry; they are the industry's default marketing tactic. The Advertising Standards Authority rules apply to reviews a seller publishes as well as to the copy they write, which is why we are careful about what appears on our pages.

We do not offer discounts, free bottles or prize draws in exchange for feedback. The moment a review is incentivised it stops being evidence and becomes marketing, and it has to be disclosed as such.

If you have taken Enervia and want to tell us how you got on — good or bad — email support@getenervia.co.uk. Honest criticism is more useful to us than praise, and it is the only route by which the reviews on this site will ever become verified feedback.

For any supplement sold online, four things tell you more than a rating out of five: whether every ingredient amount is published, whether the health claims used appear on the GB authorised register, whether there is a real refund policy measured in weeks, and whether a human being answers the support address.

Those four are checkable in about five minutes, and unlike a review wall they cannot be bought.

Whatever anyone else says about Enervia, your protection is the same: statutory consumer rights on a distance-selling purchase, plus our 60-day guarantee on top. If it is not for you, one email gets your money back.

That is the practical test of a seller — not the star rating, but what happens when someone asks for a refund.